What parents are saying about SmileStones....

Love the Free learning resources SmileStones Club offers. They have really helped make toothbrushing fun with my toddler!

Steven, SmileStones Member

The advice that we receive is really helpful. SmileStones Club relates to us as a parent unlike the generic medical/dental sites you find online!

Jane, SmileStones Member

Smilestones Club FAQs

Signing Up/Account

Signing up is easy!

Simply create an account by {{enter your link}} and enter your name, email, child date of birth (up to 3) and password. It’s completely FREE to join and you will automatically be signed up to receive emails with insider access to sales, promotions, exclusive content and new product launched.

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page {{enter your link here.}}

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the {{enter link to your rewards page}} to get started.

Earning & Redeeming

Exchanging your points for great rewards couldn't be easier! Simply visit the {{enter link to your rewards page}} to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.

{{Enter your values, e.g. 100 points = £10.00}} Higher tiers in the VIP tier program earn more points at a quicker rate, but {{100 points}} always = {{£10.00}} For Example, as a {{Enter tier name}}, you will earn {{1}} point for every pound you spend. So, if you spend {{£150}}, you'll earn {{150 points = £15.00}}. /p>

For starters- each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or like us on Facebook. Access all the ways to earn under the {{enter your ways to earn points link here}} on the rewards page.

Returns

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your rewards account.

Reward Expiration

If you do not make a purchase or earn points for a period of 12 months, you will be considered a dormant user, and your points and rewards will return to zero. Inactivity includes not interacting with our program i.e. redeeming points, placing an order, etc

Troubleshooting

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at {{enter your customer support link}} to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:

1. Try to refresh your browser.

2. Try to log out and then back in to your account.

3. Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate you can contact our {{enter your customer support link}} team and they will look into the issue for you.

Thank you so much for sharing us with your friends! We really appreciate it.

Referred friends must be a first time customer in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there.

Points will be added to your account as soon as your friend completes their first purchase on our website.

When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.

Birthday Reward

Add your child’s birthday under ways to earn points on the {{enter link to your rewards page}}. On your birthday we will send you a special discount code via email valid for 30 days from the date of your b-day!

*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.

Checkout

To redeem your points in checkout, use the slider directly above your cart total to choose the amount you would like to apply, then click the "APPLY" button.

Before checking out, ensure that you are signed in to your account.

You must have a minimum balance of at least {{100+ points}} each time you would like to make a redemption, and points must be redeemed in increments of £10 (10 points).